Last Updated: August 7, 2026
Piney River Tactical LLC (“Piney River Tactical,” “PRTLLC,” “we,” “us,” or “our”) ships orders placed through our website in accordance with the terms below.
Orders are generally processed and prepared for shipment after payment has been successfully received.
Most orders are processed within [1–3 business days]. Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing times may be longer during periods of unusually high order volume, holidays, product launches, or other circumstances outside our control.
An order is not considered shipped until it has been transferred to the applicable shipping carrier.
Available shipping methods and associated costs are displayed during checkout based on the destination, products in the order, and shipping services available at the time the order is placed.
Shipping estimates provided at checkout are estimates and are not guaranteed delivery dates.
Once an order has been shipped, delivery times are primarily determined by the shipping carrier.
Shipping charges are calculated and displayed during checkout.
The customer is responsible for applicable shipping charges unless a specific promotion or offer states otherwise.
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Piney River Tactical LLC is not responsible for delays, additional shipping charges, or lost shipments resulting from an incorrect or incomplete shipping address provided by the customer.
If you realize that you entered an incorrect shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.
Certain products may be subject to geographic shipping restrictions based on applicable federal, state, or local laws and regulations.
We may restrict or cancel an order when we determine that a product cannot legally be shipped to the destination provided.
Some products may also be unavailable for shipment to particular jurisdictions because of manufacturer restrictions, carrier requirements, or company policy.
If an order cannot be legally or reasonably fulfilled because of a shipping restriction, we may cancel the affected order and issue an applicable refund.
Some parts are only available to ship to CA, CT, DE, FL, HI, IL, IA, MA, MD, MN, NJ, NY, OR, RI, WA, D.C.
If an order contains multiple products and one or more products cannot be shipped to the destination provided, we may contact the customer regarding the affected item or items.
Depending on the circumstances, we may:
Remove the restricted item from the order;
Cancel the affected portion of the order;
Cancel the entire order; or
Provide another legally permissible fulfillment option.
Any refund will be handled in accordance with our refund and return policies.
Once an order has been shipped, delays caused by the shipping carrier are outside of our direct control.
Potential causes of delay include:
Severe weather
Natural disasters
Carrier service disruptions
Incorrect or incomplete addresses
Holidays and periods of high shipping volume
Customs or regulatory issues
Other circumstances beyond our reasonable control
We will make reasonable efforts to assist customers in locating delayed shipments, but we cannot guarantee carrier delivery dates.
If tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location specified by the carrier.
If a package appears to have been lost or damaged during transit, contact us as soon as possible so that we can determine what assistance may be available.
Customers should retain the original packaging and shipping materials when a package arrives damaged, as these may be necessary for a carrier claim.
Piney River Tactical LLC is not responsible for packages that are stolen after being confirmed as delivered to the address provided by the customer.
When available, tracking information will be provided to the customer after the order has been shipped.
Tracking information is supplied by the applicable shipping carrier and may not become active immediately after an order receives a tracking number.
Unless expressly stated otherwise at checkout, Piney River Tactical LLC does not currently offer international shipping.
We reserve the right to refuse or cancel an international order if international shipping is not available for the product or destination.
If you need to change an order or shipping address, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate requests received before an order ships.
Once an order has shipped, we may be unable to change the shipping address or cancel the shipment.
Shipping related to returns or exchanges is governed by our Return Policy.
Customers should review the Return Policy before sending an item back to Piney River Tactical LLC.
For questions regarding shipping, order status, or delivery, please contact:
Piney River Tactical LLC
Email: info@pineyrivertactical.com
Website: pineyrivertactical.com
